Sr. Content Designer at Spotify | Apr 2022-Present
Led content design across Spotify’s creator ecosystem, owning end-to-end experiences for podcast monetization across Spotify for Creators and Megaphone, as well as the launch of Spotify for Authors. Partnered closely with design, product, marketing, and consumer teams to create high-quality experiences, shape narratives that drove adoption, and deliver on key initiatives spanning video for podcasts and robust creator tools.
UX Writer at Edelman Financial Engines | Jun 2021 - Apr 2022
Wrote UX content, including emails, error messages, notifications, and on-screen instructions. Supported positive user experiences using content strategy principles and precise copy choices. Contributed to the UX Writing Style Guide.
UX Designer at Vertica. Jun 2020 - Jun 2021
Conducted quantitative and qualitative research on customer behaviors and needs. Designed wireframes and prototypes using Figma to solve users’ problems. Wrote knowledge base content using Madcap Flare.
Skills and software
Skills
Developing content strategies and frameworks to drive customer adoption, engagement, and retention
Leading the content design process; from discovery to delivery
Driving cohesive product narratives in partnership with marketing and customer support teams
Software
Design & AI: Figma, Cursor, Claude
Productivity: Jira, Confluence, Asana, Workplace, GSuite, Microsoft
CMS: Intercom, WordPress
BA in English. University of Massachusetts Amherst
Graduated Cum Laude in May 2020. Academic concentrations in rhetorical studies and digital humanities. Member of the English Department Student Advisory Board.
Certificate in Professional Writing and Technical Communication
The Professional Writing and Technical Communication (PWTC) certificate prepares students for careers in professional writing, technical communication, and user experience (UX). PWTC students gain technology skills and project-based experience in editing, grant writing, software documentation, report writing, and web design.
Specialization in the Study & Practice of Writing
The letter of specialization in The Study and Practice of Writing (SPoW) allows students to develop a stronger theoretical and practical understanding of writing. Students complete 5 courses in the area, one of which must have a technology designation